Privacy Policy

Last Updated: 29.11.2025

Owner: Digisoft AI Solutions (Proprietorship, India)

Digisoft AI Solutions (“we”, “our”, “us”) is committed to protecting your personal information and ensuring transparency in how we collect, use and safeguard your data. This Privacy Policy explains how we manage data in compliance with the Digital Personal Data Protection Act (DPDP Act 2023), the Information Technology Act 2000, and applicable global standards including GDPR (where required).

1. Information We Collect

We collect the following types of information:

A. Personal Information

• Name
• Email address
• Phone number
• Company or business name
• Job title or role
• Billing information (when required)

B. Automatically Collected Data

• IP address
• Device type and browser type
• Pages visited & usage behavior
• Analytics data (via Google Analytics, Meta Pixel, etc.)
• Cookies and tracking technologies

C. AI Interaction Data

Depending on how you use our AI services, we may process:

• Chatbot conversations (text inputs)
• Voice inputs for AI voice bots (processed temporarily)
• N8N workflow logs
• Automation activity logs
• Support chat transcripts

2. How We Use Your Information

Your data is used to provide and improve our AI-based services, including:

• Service delivery and onboarding
• AI model performance improvement
• Customer support & technical assistance
• Personalization of AI responses
• Product development and analytics
• Billing & payment processing
• Sending service updates, offers or newsletters (with consent)

3. Legal Basis for Processing (DPDP & GDPR)

• Consent
• Contractual necessity
• Legitimate business interest
• Compliance with Indian legal obligations

4. Data Security

We use industry-standard security measures including encryption, access controls, secure servers, and continuous monitoring. While we strive to protect your data, no system can guarantee absolute security.

5. Sharing of Data

We may share your information only with:

• Trusted cloud hosting providers (AWS, GCP, Azure, etc.)
• AI service providers (OpenAI, ElevenLabs, etc.)
• Automation tools (N8N, CRMs, WhatsApp API providers)
• Payment gateways
• Analytics and tracking tools

We NEVER sell your data.

6. International Data Transfers

Some data may be stored or processed in regions outside India. We ensure adequate safeguards are implemented with such providers.

7. Retention of Data

We retain data only as long as necessary for:

• Service delivery
• Legal or compliance purposes
• Security and debugging
• Business analytics

8. Your Rights

You may request to:

• Access your personal data
• Correct inaccuracies
• Delete your data
• Withdraw consent
• Export your data

To exercise your rights, email us at: support@digisoftaisolutions.com

9. Use of Cookies

We use cookies to enhance user experience, track performance and enable analytics. You may disable cookies in your browser settings.

10. Children’s Privacy

Our services are not intended for individuals under 18. We do not knowingly collect data from minors.

11. Third-Party Links

Our website may contain links to external sites. We are not responsible for their content or policies.

12. Updates to This Policy

This policy may be updated periodically. Changes will be reflected with a new “Last Updated” date.

13. Contact Information

For data protection inquiries, contact us at:

Email: support@digisoftaisolutions.com
Website: https://digisoftaisolutions.com

This Privacy Policy is for informational purposes and does not constitute legal advice. Please consult a legal professional for customized legal compliance.