Shipping & Delivery Policy

Last Updated: 29.11.2025

Owner: Digisoft AI Solutions (Proprietorship, India)

This Shipping & Delivery Policy explains how Digisoft AI Solutions (“we”, “our”, “us”) delivers AI chatbots, automation workflows, voice assistants, analytics dashboards, and other digital services to clients. As a digital solutions provider, we do not ship any physical goods.

1. Digital Products Only

All our offerings—including AI solutions, automation workflows, N8N integrations, custom chatbots, dashboards and voice models—are delivered digitally via:

• Email
• WhatsApp (for notifications and confirmation)
• Cloud platforms
• Access links, dashboards or login credentials
• Shared Google Drive / cloud folders
• API integrations and deployed services

No physical shipping applies to any of our services.

2. Delivery Timelines

Delivery time depends on the type of service purchased:

A. Subscription-Based Services

• Delivered immediately after successful payment
• Access credentials may take 1–12 hours for activation

B. Custom AI Chatbots & N8N Workflows

• Initial setup: 2–5 business days
• Full deployment: 5–15 business days (depending on complexity)

C. Voice Bots & AI Calling Assistants

• First version: 3–7 business days
• Full integration: 7–14 business days

D. Analytics & Predictive AI Solutions

• Basic dashboards: 2–7 business days
• Advanced models: 10–20 business days

Delivery timelines may vary depending on client inputs, approvals, and configuration requirements.

3. Delivery Process

Digital deliveries are shared through one or more of the following:

• Secure login access to your dashboard
• Email delivery of files, documentation and credentials
• Cloud deployment (AWS, GCP, Azure, Hostinger etc.)
• WhatsApp or email notification once service is activated
• N8N workflow deployment on your or our cloud instance

4. Delivery Delays

Delivery may be delayed due to:

• Incomplete client inputs or delays in approvals
• Incorrect or outdated contact information
• Third-party service outages (WhatsApp API, OpenAI, Twilio etc.)
• Unexpected technical issues or high server load

We are not responsible for service delays caused by third-party platforms.

5. Client Responsibilities

You are responsible for ensuring that:

• Accurate email and contact details are provided
• Required credentials and access permissions are shared on time
• You check spam/junk folders for automated delivery emails
• Your environment (website, CRM, WhatsApp API etc.) is properly configured

6. Non-Delivery Issues

If you do not receive your digital product or service within the expected timeline:

• Contact us at support@digisoftaisolutions.net
• Share your order ID or payment confirmation
• Provide screenshots or details of the issue

We will re-send or re-activate your service within 24–48 hours.

7. No Physical Shipping

We do not ship any physical products. All goods and services are delivered digitally only.

8. Policy Updates

We may update this Shipping & Delivery Policy periodically. Updated versions will reflect a new “Last Updated” date.

9. Contact Us for Delivery Support

For assistance regarding service delivery, contact us at:
Email: support@digisoftaisolutions.com
Website: https://digisoftaisolutions.com

This Shipping & Delivery Policy is for informational purposes only and does not constitute legal advice.