GDPR & Data Protection Notice

Last Updated: 29.11.2025

Owner: Digisoft AI Solutions (Proprietorship, India)

This GDPR & Data Protection Notice explains how Digisoft AI Solutions (“we”, “our”, “us”) collects, processes and protects personal data of individuals located in the European Union (EU), the European Economic Area (EEA), and the United Kingdom, in accordance with the General Data Protection Regulation (GDPR) and other applicable data protection laws.

1. Applicability of GDPR

This notice applies to you if:

• You are an EU/EEA/UK resident; or
• You access or use our website or services from within the EU/EEA/UK; or
• Your data is processed as part of our services on behalf of an EU-based business.

2. Categories of Data We Process

We may process the following types of personal data under GDPR:

A. Personal Identification Data

• Name
• Email address
• Phone number
• Company name
• Job role or designation

B. Technical & Usage Data

• IP address (anonymized when required)
• Device and browser information
• Analytics and tracking data
• Website usage logs

C. AI Interaction Data

• Chatbot messages
• Voice assistant queries
• Automation workflow logs
• Support communication

3. Legal Basis for Processing Data

We process personal data under these GDPR legal bases:

• Consent – When you voluntarily submit your information.
• Contractual necessity – To provide services you request.
• Legitimate interests – For analytics, security and improving services.
• Legal obligation – When required under applicable laws.

4. How We Use Your Data

Your data may be used for:

• Providing and managing AI services
• Customer support and communication
• Analytics and performance monitoring
• Improving AI accuracy and automation workflows
• Billing and account management
• Compliance with legal and security requirements

5. Your GDPR Rights

As a GDPR-protected user, you have the following rights:

• Right to Access – You can request a copy of your data.
• Right to Rectification – You can correct inaccurate data.
• Right to Erasure (“Right to be Forgotten”).
• Right to Restrict Processing.
• Right to Data Portability.
• Right to Withdraw Consent.
• Right to Object to Processing.
• Right to Lodge a Complaint with your local Data Protection Authority.

To exercise your rights, contact us at:
Email: support@digisoftaisolutions.net

6. Data Transfers Outside the EU

Your data may be transferred to and processed in India or other countries. We ensure GDPR-compliant safeguards through:

• Data Processing Agreements (DPAs)
• Standard Contractual Clauses (SCCs), where required
• Secure encrypted systems
• Limited access controls

7. Data Retention

We retain your data only as long as necessary for:

• Service delivery and improvements
• Legal or regulatory requirements
• Security and fraud prevention
• Client support and business operations

8. Data Security

We implement strong technical and organizational measures to safeguard personal data, including:

• Encryption at rest and in transit
• Secure cloud infrastructure
• Access restrictions
• Monitoring and intrusion prevention
• Regular security audits

9. Third-Party Processors

We may share data with trusted third-party processors for service delivery, including:

• AI service providers (e.g., OpenAI, ElevenLabs)
• Hosting providers (AWS, GCP, Azure)
• CRM & analytics platforms
• Automation tools (N8N, email/SMS gateways, calling APIs)

These processors operate under confidentiality and data protection agreements.

10. Automated Decision-Making

Our AI-based tools may use automation for generating responses, predictions or classifications. We do not use AI for automated decision-making that produces legal or significant effects.

11. Cookies & Tracking Technologies

For cookie-specific details, please refer to our Cookies Policy.

12. Changes to This Notice

We may update this notice periodically. Updated versions will reflect a new “Last Updated” date.

13. Contact Us

For GDPR or data protection concerns, contact us at:

Email: support@digisoftaisolutions.com
Website: https://digisoftaisolutions.com

This GDPR Notice is for informational purposes and does not constitute legal advice.